Auto Attendant Menus (IVRs)
- Help direct your incoming calls to the right location using voice response menus
- Upload your own HD recordings MP3/WAV
- Record/update greeting directly using phone
- Instant Text To Speech professional conversion
3-Way Calling
- Use your SIP phone's CONF button to add 2nd caller to your existing call
- Connect local and remote parties
- JOIN callers and leave their conversation intact when no longer wanting to participate
Conference Rooms
- Host your own conference bridge
- Include as many callers are you have extensions in your account
- Host large conferences with burstable lines
Ring Groups
- Add multiple users to a single call route
- Add multiple devices to a single call route
- Mix and match users and devices
- Use simultaneous or sequential ring styles
Call Hold
- Place any call on hold using your SIP phone's HOLD button
- Place multiple calls on hold on different lines keys on your multi-line SIP phone
- Use user's specific Music
Call Transfer Attended
- Use the TRANSFER button on your SIP phone to transfer a call to another extension or even to an external number
- Add programmed fast transfer keys per extension
Call Transfer Blind
- Quickly transfer calls using the fast ``blind`` method without waiting to talk to the callee who is receiving the call
- Use programmed keys for faster and frequent transfers
Local Extensions
- Call between local extensions for free
- Extensions can be in the same office
- Extensions can also be in different offices
Do-not-Disturb
- Use your SIP phone's DND button to block calls and send them directly to voicemail or other destinations you define
- Use our server-side DND feature code
Caller-ID Name&Number
- Control your own local, public and emergency caller ID names and numbers
- Adjustable by SIP device, user and by account
Music On Hold Basic
- By default, callers listen to HD classical music while on hold
- Included music is royalty free
Custom
- Upload custom HD recordings to play to your callers while they're on hold
- Upload high quality MP3 files
- Record special messages for your callers
Call Parking
- Using the included feature code, transfer your caller in any parking lot number
- Once in a parking lot, pickup the caller from any other SIP phone in your account
Presence & Busy Lamp
- Use your SIP phone's programmable buttons to ``watch`` is you co-workers' SIP phones are busy, idle or ringing
- Use BLF keys as transfer and speed dial keys
Presence for Call Parking
- Individual call parking lots can also me monitored for presence, just like another staff member's SIP device.
- Add parking lots to your SIP phone BLF keys
Find-Me Follow-Me
- Enabled call forwarding to your mobile phone to work in tandem with your SIP phone
- Accept calls on whichever device you have next to you
Voicemail
- Voicemail boxes can be added for each extension
- Voicemail boxes can be shared between multiple staff and SIP phones
Visual Voicemail
- Login to the web user portal and review each of you voicemail messages
- Search the list of messages
- See date and time of each message
Voicemail to Email
- By default, voicemails messages are send to your users' email addresses
- The recording is provided as an MP3 file
- Date, time and caller ID are included
Faxing Send & Receive
- Faxing over VoIP using the T.38 standard is fully supported in Cloud PBX
- Receive faxes
- Send faxes
Fax to Email
- By default, faxes are send to your users' email addresses
- Faxes are provided as PDF files
- Date, time and caller ID are included
Time of Day Routing
- Route your calls to match specific time-of-day, day-of-week or date
- Mix and match time patterns for flexible call routing for closed and opened hours
Hot Desking
- Allow your SIP phones to ``float`` between staff members
- Staff can sit at any desk and login to the local available phone and their extension follows
Directory Dial-by-Name
- Add staff members to the directory and allow callers to search by dialling by first name and last name
- Selectively omit specific staff members
Sequential Ringing
- Using Ring Groups, you can adjust any callers to sequentially ring multiple users or SIP phone
Simultaneous Ringing
- Using Ring Groups, you can adjust any callers to simultaneously ring multiple users or SIP phones
Call Parking Call Hold
- Call parking allows you to place calls On Hold in a Parking Lot
- Parking Lot calls can be retrieved from any other device in your account
Shared Line Appearance
- Shared Line Appearance allows multiple SIP phones to see incoming calls and selectively retrieve calls as they ring
- Programmable keys allow for call pickup
Multi Offices & Home Offices
- Register SIP phones from any of your offices all while using the same account
- Take your SIP phones with you while you travel
Local Languages
- Set a local default language for audio prompts for callers and your staff
- Change the system feedback language on a per number and per extension basis
Call History Searching
- All calls are logged under each staff members individual web portal page
- Administrators can review the master logs
- Logs are searchable
Call Recording & Archiving
- Calls can be selectively recorded on a per number and per extension basis
- Recordings are emailed to an admin verified email address with an MP3 attachment
Remote Call Pickup
- Allow staff to assist answering of calls ringing on other SIP phones
- Help distribute callers to backup staff during peak busy times
Multiple Devices
- Staff may connect multiple devices under a single user account
- Add a SIP phone at the main office and another at the phone office
Dynamic JSON Apps
- Work with our developers to create custom call routing and feedback to match your specific business processes
- Use the popular JSON data format
External WebHooks API
- Work with our developers to integrate with your customer's CRM or reporting tools