Beginners guide to Cloud PBX system

Cloud PBX is a combination of cloud computing and a PBX system. In Cloud PBX, the communication system is placed in the cloud, and the broadband line is used to route voice and data. Lower costs and anywhere connectivity are essential features of Cloud PBX.

A Cloud PBX system is one part of cloud computing and one part PBX (Private Branch Exchange). A Cloud PBX is also known as Virtual PBX, VoIP system, or Cloud-based PBX. Business telephony need not be an expensive proposition, and a Cloud PBX system is a perfect example of this. According to Cloud PBX Australia companies. Cloud PBX uses cloud and transfer voice and data over the Internet, help in the reduction of expenses.

So what is the Cloud PBX system?

Cloud PBX system is on VoIP (voice over internet protocol). VoIP is a service that allows you to make calls over an Internet connection. Instead of using traditional phone lines, the cloud PBX system uses the Internet lines to transfer voice and data. In a cloud PBX system, the handset directly connects to a broadband line or through a computer. Since the cloud PBX system uses the broadband line to make calls, the user is not required to pay any additional charges to the Internet Service provider. Everything covered in monthly fees paid to the ISP.

When you make a call using a Cloud PBX system, the analog voice is converted into digital data before it sent over the Internet connection.

What are the benefits offered by the Cloud PBX system?

According to Cloud PBX Australia companies, the Cloud PBX system offers several benefits over traditional phone connections


When you use a hosted PBX system, employees at the office and even remote employees can use the communication system. Connect the IP phones and mobile phones via the internet to the cloud, and all incoming calls from customers call route directly to your regular office and remote workers. 

Mobile integration

While traditional PBX is only limited to landline only, the Cloud PBX system goes one step further. It allows for mobile integration, and you can route calls to a mobile application as well. You have a choice, take calls on a mobile app or natively on mobile numbers. 

Easy maintenance

In the Cloud PBX system, the communication infrastructure resides in the cloud. The only equipment on the premises is the handsets. So there is no question of maintaining or managing the system on the premises. If any technical problem arises, the service provider arranges to hire engineers to resolve the issue.

No initial capital investment needed

Since there is no setup or communication equipment on the premises, businesses are not required to invest any capital in using the Cloud PBX system. The cloud PBX system can also be used from computers, and all you need is a good headset.


The Cloud PBX service providers offer a variety of attractive features. However, businesses always have the option to customize the plan to include the features they need and remove features they don’t need. allows the companies to keep a check on the prices

Sound quality

Initially, VoIP communication was plagued by voice quality issues. However, the arrival of faster networks and a relative increase in broadband speeds has made the voice quality issue a thing of the past.

There is no doubt that the virtual PBX system is useful for businesses to stay connected with their employees and customer without burgeoning prices.

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